Customer Service

Our customer service is the foundation of our success. We offer our merchants virtually unlimited support with their merchant accounts by offering the means to reconcile daily batches to daily deposits, get account statement clarifications, and have questions answered about specific transactions or batches, rates, fees, chargebacks and retrievals.

Call Center

Ignite Payments call center representatives are available 24 hours a day, 7 days a week, every day of the year to answer merchant account questions. Our staff can address queries in more than 140 languages and dialects.

Help Desk

The POS Help Desk is invaluable to merchants when it comes to problems with their equipment. New merchants can call the Help Desk for training instructions and for operations and terminal downloading assistance. In addition, all merchants can call when they need a terminal downloaded with a new processing application. When merchants encounter a terminal challenge, the Help Desk troubleshoots the issue and, in many instances, can fix it over the telephone.

The First Data Global Gateway Help Desk can assist Internet Merchants with integration issues, setup problems, and connectivity issues. Both Help Desks are staffed by highly trained and reliable Help Desk representatives, 24 hours a day, 7 days a week.